How do you handle visitor services requests that are beyond the scope of your organization’s offerings?

Sample interview questions: How do you handle visitor services requests that are beyond the scope of your organization’s offerings?

Sample answer:

When handling visitor services requests that fall outside the scope of our organization’s offerings, it is essential to approach the situation with professionalism and a commitment to providing the best possible experience for our visitors. Here are the steps I would take in such a scenario:

1. Active listening: I would carefully listen to the visitor’s request, ensuring that I fully understand their needs and expectations.

2. Empathy and understanding: I would empathize with the visitor’s request and acknowledge their desire for a solution that aligns with their needs. This would help establish rapport and build trust with the visitor.

3. Research and assessment: I would conduct thorough research to identify potential alternatives or resources that may be able to fulfill the visitor’s request. This could involve contacting external entities, such as local tourism boards, partner organizations, or relevant agencies.

4. Provide options: Once I have gathered sufficient information, I would present the visitor with a range of alternative options that may meet their requirements. This could include suggesting nearby attractions, activities, or service providers that align with their interests.

5. Offer assistance: I would offer my assistance in making arrangements or connections with the external organizations or servic… Read full answer

   Source: https://hireabo.com/job/11_1_5/Visitor%20Services%20Manager