Sample interview questions: Describe your experience with managing reservations for guests participating in loyalty or reward programs.
Sample answer:
- Customized experiences for loyalty program members:
Tailored reservations based on guest preferences, room upgrades, welcome amenities, and personalized greetings. Proactively reaching out to members prior to arrival to offer additional enhancements or upgrades.
- Priority handling for loyalty program guests:
Allocated dedicated reservation lines or staff members to handle loyalty program bookings efficiently. Expedited check-in and check-out processes to enhance the guest experience.
- Implementation of automated processes:
Utilized technology to streamline reservations for loyalty program members, such as loyalty-specific booking engines, automated status recognition, and seamless integration with CRM systems.
- Collaboration with loyalty program team:
Regular communi… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager