Sample interview questions: How do you handle situations where travelers miss their flights or connections?
Sample answer:
Handling Missed Flights or Connections
- Communicate effectively: Contact the traveler promptly and assess the situation. Determine the cause of the delay or missed connection and explore alternative options.
- Explore rebooking options: Check for available flights on the same or alternative airlines. Consider connecting flights or rerouting to reach the destination.
- Prioritize traveler safety and well-being: Arrange for hotel accommodations or ground transportation if necessary. Ensure the traveler has access to essential resources, such as food, medication, and communication.
- Negotiate with airlines: Advocate for the traveler’s interests and negotiate with airlines for compensation or accommodation. Explore options for refunds, vouchers, or rebooking without additional fees.
- Coordinate with ground transportation: Arrange for transportation to or from the new flight or destination. Consider airport transfers, car rentals, or public transportation.
- Document the incident: Keep a detailed rec… Read full answer