Sample interview questions: How do you handle and resolve billing or invoicing discrepancies with suppliers?
Sample answer:
Handling and Resolving Billing or Invoicing Discrepancies with Suppliers
1. Timely Communication:
* Contact the supplier promptly to report the discrepancy, ideally within 24-48 hours.
* Clearly communicate the issue, including the invoice number, date, and specific discrepancies.
2. Verification and Documentation:
* Verify the details of the discrepancy with the supplier, ensuring accuracy of the original request.
* Document all communication, including emails, phone logs, and notes.
3. Resolution Negotiation:
* Determine the cause of the discrepancy and work with the supplier to identify a mutually acceptable solution.
* Negotiate adjustments to the invoice or arrange for a credit or refund as appropriate.
4. Invoice Adjustment or Correction:
* Request a revised invoice from the supplier that reflects the agreed-upon adjustments.
* Review the new invoice carefully to ensure it accurately reflects the changes.
5. Follow-Up and Documentation:
* Follow up with the supplier to confirm that the discrepancy has been resolved and that p… Read full answer