Sample interview questions: How do you handle menu adjustments or substitutions for guests with specific food allergies or intolerances?
Sample answer:
Handling Menu Adjustments or Substitutions for Guests with Allergies or Intolerances
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Step 1: Communicate Effectively
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Engage with guests promptly and professionally, expressing empathy and understanding.
- Inquire about their specific allergies or intolerances, including severity and potential cross-contamination risks.
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Use clear and specific language to avoid misunderstandings.
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Step 2: Comprehensive Analysis
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Examine the menu to identify ingredients that may trigger reactions.
- Consult with the kitchen team or consult reference materials to verify ingredients and potential cross-contamination risks.
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Determine suitable substitutes or modifications that meet the guest’s dietary needs.
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Step 3: Presentation Options
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Full Substitution: Prepare a completely different dish that is allergen-free.
- Ingredient Removal: Modify the original dish by removing the offending ingredient(s).
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Alternative Ingredients: Use ingredients that are allergen-free but provide similar flavor and texture.
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Step 4: Modification Notification
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Clearly communicate the menu adjustments to the guest, ensuring they are satisfied… Read full answer