Sample interview questions: How do you handle situations where a traveler misses a flight or experiences a delay?
Sample answer:
Handling Missed or Delayed Flights:
- Communicate promptly: Notify the affected travelers immediately to minimize disruption.
- Explore alternative arrangements: Work with airlines and travel providers to secure alternate flights, ground transportation, or accommodations as necessary.
- Rebook and reschedule: Replan itineraries and adjust travel plans to accommodate the delay or missed flight.
- Inform stakeholders: Keep relevant parties, such as clients, supervisors, and travel companions, informed of the situation and any necessary changes.
- Negotiate with airlines: If delays are significant or caused by airline issues, negotiate compensation or waivers on behalf of the travelers.
- Provide support and assistance: Offer emotional support and any necessary resources to impacted travelers, including access to customer service or insurance claims.
- Document communication: Keep a detailed rec… Read full answer
Source: https://hireabo.com/job/11_4_12/Corporate%20Travel%20Planner