Sample interview questions: Can you explain the process of coordinating guest transportation to and from the airport?
Sample answer:
- Establish Airport Transportation Partners
- Cultivate strong relationships with reliable transportation companies, such as taxi services, shuttle providers, and limousine companies.
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Negotiate preferential rates and service standards to ensure guests receive competitive pricing and high-quality service.
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Centralize Transportation Requests
- Create a dedicated transportation desk or department within the hotel to handle all guest transportation needs.
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Train staff to handle transportation requests efficiently and professionally, providing accurate information and options to guests.
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Gather Guest Information
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Collect necessary guest details, including arrival and departure dates and times, flight information, number of passengers, and any special requests, such as car seat requirements or luggage assistance.
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Arrange Transportation
- Based on guest preferences and availability, book transportation with the appropriate company.
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Communicate all details, including pickup and drop-… Read full answer