Sample interview questions: Can you provide an example of when you had to handle a client’s lost or delayed luggage issue?
Sample answer:
In a recent instance, I assisted a client whose luggage was lost during an international flight. Upon receiving the client’s call, I empathized with their situation and reassured them that I would do everything possible to locate their belongings.
I immediately contacted the airline and filed a lost luggage report. I provided the airline with all the necessary details, including the client’s flight information, luggage description, and contact information. I also followed up regularly with the airline to track the status of the luggage.
Meanwhile, I kept the client informed of every step and provided them with updates. I explained the airline’s procedures for lost luggage and offered to assist them with any necessary documentation or insurance cl… Read full answer