Sample interview questions: How do you handle difficult or demanding customers?
Sample answer:
- Maintain Composure and Professionalism:
- Keep calm, even if the customer is angry or agitated.
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Remember that you represent your establishment, and your behavior should reflect that.
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Listen Actively:
- Give the customer your full attention and listen to their concerns or complaints without interrupting.
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Try to understand their perspective and empathize with their situation.
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Acknowledge Their Concerns:
- Acknowledge the customer’s feelings and concerns.
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Let them know that you understand and appreciate their feedback.
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Offer Solutions:
- Once you understand the customer’s concerns, offer solutions that might resolve the problem.
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Be proactive and creative in finding ways to satisfy the customer.
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Apologize if Necessary:
- If there was a genuine mistake or oversight, apologize sincerely to the customer.
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Avoid making excuses or assigning blame.
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Be Cooperative and Willing to Compromise:
- Be willing to work with the customer to find a mutu… Read full answer