Sample interview questions: Can you provide an example of a time when you had to handle a situation involving a guest with limited English proficiency?
Sample answer:
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Acknowledge the Language Barrier: Politely acknowledge the guest’s limited English proficiency to put them at ease.
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Use Body Language and Visual Cues: Utilize non-verbal communication such as gestures, facial expressions, and pointing to convey information.
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Speak Slowly and Clearly: Enunciate words clearly and speak at a slower pace to ensure comprehension.
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Use Simple Language: Avoid jargon, technical terms, and idioms. Opt for straightforward and easy-to-understand language.
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Use Visual Aids: Employ maps, brochures, diagrams, or property guides to visually illustrate information.
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Offer Written Communication: Provide written materials such as translated information sheets, menus, or… Read full answer
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