How would you handle a guest’s request for assistance with a lost or stolen driver’s license?

Sample interview questions: How would you handle a guest’s request for assistance with a lost or stolen driver’s license?

Sample answer:

  • Empower the guest: Express empathy and understanding, assuring the guest that you will do everything possible to assist them.
  • Verify the details: Note the name, license number, and date it went missing.
  • Contact local authorities: If the license was stolen, immediately report it to the local police department and file a police report.
  • Check with security: Inquire if any hotel security cameras captured the incident or if there have been similar reports recently.
  • Notify management: Inform the hotel manager of the situation and seek their guidance.
  • Assist with documentation: Help the guest obtain a tem… Read full answer

    Source: https://hireabo.com/job/11_0_8/Concierge

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