Sample interview questions: How would you handle a guest’s request for assistance with a lost or stolen driver’s license?
Sample answer:
- Empower the guest: Express empathy and understanding, assuring the guest that you will do everything possible to assist them.
- Verify the details: Note the name, license number, and date it went missing.
- Contact local authorities: If the license was stolen, immediately report it to the local police department and file a police report.
- Check with security: Inquire if any hotel security cameras captured the incident or if there have been similar reports recently.
- Notify management: Inform the hotel manager of the situation and seek their guidance.
- Assist with documentation: Help the guest obtain a tem… Read full answer