Sample interview questions: Can you share an example of a time when you successfully managed a hotel during a crisis or natural disaster?
Sample answer:
During Hurricane Irma, I was the Hotel Manager of a beachfront resort in Florida. The storm was projected to be a Category 5 hurricane, and we were in the direct line of impact.
I immediately activated our hotel’s emergency plan. We secured the hotel, brought in extra supplies, and evacuated all guests to a safe location. We also worked with local authorities to coordinate our response.
Throughout the storm, I stayed in constant communication with my team and our guests. I provided regular updates on the storm’s progress and assured everyone that we were doing everything possible to keep them safe.
Once the storm had passed, we began the recovery process. We assessed the damage to the hotel, cleaned up the debris, and worked to restore power and water. We also worked with our insurance company to file claims for the damage.
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