Sample interview questions: Can you describe your experience in managing group reservations and coordinating with event planners?
Sample answer:
Over the course of my tenure as Front Desk Manager at [Previous Hotel Name], I honed my expertise in managing group reservations and collaborating effectively with event planners.
Group Reservation Management:
- Developed a comprehensive system for handling group reservation requests, including negotiation of rates, contract drafting, and payment coordination.
- Proactively identified potential issues and implemented contingency plans to ensure seamless execution.
- Coordinated with housekeeping, engineering, and other departments to ensure guest rooms and amenities met group specifications.
- Tracked group arrival and departure schedules, providing real-time updates to event planners and hotel staff.
Event Planning Coordination:
- Established strong relationships with event planners and maintained open communication throughout the planning process.
- Attended site visits and provided detailed information about hotel facilities, amenities, and services.
- Collaborated on room block management, … Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager