Sample interview questions: How do you handle situations where a traveler’s travel insurance claim is denied or delayed?
Sample answer:
- Contact the insurance company immediately. The sooner you file a claim, the sooner the process can begin. Delays can occur if you wait too long to file.
- Be prepared to provide documentation. The insurance company will need documentation to support your claim. This may include receipts, medical records, and a police report.
- Be patient. The claims process can take time, especially if the claim is complex. Be patient and persistent with the insurance company.
- Appeal the denial. If your claim is denied, you can appeal the decision. The process for appealing a denial varies by insurance company.
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Source: https://hireabo.com/job/11_4_12/Corporate%20Travel%20Planner