Sample interview questions: Can you provide an example of a time when you successfully resolved a conflict within your housekeeping team?
Sample answer:
One example of successfully resolving a conflict within my housekeeping team involved a disagreement between two team members regarding their work schedules. One employee felt that they were consistently assigned more challenging tasks compared to their colleague, leading to feelings of unfairness and resentment.
To address this conflict, I first scheduled a private meeting with both employees to understand their viewpoints and concerns. I actively listened to each employee’s perspective, ensuring they felt heard and validated. This approach allowed me to gain insight into their individual preferences and strengths, enabling me to find a fair resolution.
After assessing their skills and workload, I decided to implement a rotation schedule that alternated between challenging and less demanding tasks for both employees. This not only ensured fairness but also provided an opportunity for skill development and variety in th… Read full answer
Source: https://hireabo.com/job/11_0_3/Housekeeping%20Manager