How do you handle objections and negotiate effectively with potential clients?

Sample interview questions: How do you handle objections and negotiate effectively with potential clients?

Sample answer:

1. Listen Actively: Start by attentively listening to the concerns and objections raised by the potential client. Acknowledge their feelings and demonstrate that you value their perspective.

2. Empathize and Understand: Put yourself in the client’s shoes to understand their needs and desires better. Empathize with their concerns and show genuine care for their satisfaction.

3. Ask Clarifying Questions: Seek clarification on the specific objections raised. Ask open-ended questions to gather more information and understand the root cause of the concern.

4. Provide Reassuring Information: Address the objections with accurate and reassuring information. Highlight the benefits and value of your hotel, emphasizing how it meets their specific needs and desires.

5. Offer Solutions and Alternatives: Present alternative options or solutions that can accommodate the client’s concerns. Demonstrate flexibility and willingness to customize the services or offerings to meet their preferences.

6. Highlight Unique Selling Points: Emphasize the unique features and amenities of your hotel that differentiate it from competitors. Showcase how these unique aspects can enhance the client’s experience and fulfill their requirements.

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   Source: https://hireabo.com/job/11_0_6/Sales%20Manager