Sample interview questions: How do you ensure that the hotel’s sales team is knowledgeable about the local attractions and activities that appeal to guests?
Sample answer:
Strategies to Ensure Sales Team Knowledge of Local Attractions and Activities:
-
Regular Training Sessions: Conduct comprehensive training programs to educate the sales team on the local attractions, activities, and amenities that cater to guest interests. Provide detailed information on each attraction, including its:
- Name and location
- Description and key features
- Target audience and appeal
- Seasonality and availability
- Pricing and booking procedures
-
Guided Tours and Excursions: Organize guided tours and excursions for the sales team to experience firsthand the local attractions. This hands-on approach provides practical knowledge and allows the team to witness the appeal of these offerings.
-
Local Expertise Partnerships: Establish partnerships with local tourism boards, tour operators, and attraction owners. These partnerships provide access to exclusive knowledge and resources, ensuring the team stays updated on the lat… Read full answer