Sample interview questions: How do you ensure that the hotel’s sales team is well-versed in the property’s competitive advantages compared to other hotels in the area?
Sample answer:
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Continuously Deliver Training:
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Conduct regular training sessions to educate the sales team about the hotel’s unique selling points, amenities, services, and the overall guest experience.
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Use various training methods such as interactive workshops, role-playing scenarios, and product demonstrations to enhance the team’s knowledge and skills.
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Competitive Analysis and Insights:
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Provide the sales team with comprehensive competitive analysis reports that highlight the hotel’s advantages over competing hotels in the area.
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Keep the team informed about the latest trends, changes, and developments in the hospitality industry and the local market.
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Regular Property Tours:
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Organize guided tours of the hotel for the sales team, allowing them to personally experience the facilities, amenities, and the overall ambiance.
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Encourage the team to stay overnight at the hotel as guests to gain firsthand knowledge of the guest experience.
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Customer Feedback and Reviews:
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Share positive customer feedback, reviews, and testimonials with the sales team to reinforce the hotel’s strengths and competitive edge.
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Address negative feedback constructively and use it as an opportunity to improve the hotel’s service… Read full answer