Sample interview questions: Can you explain your approach to managing reservations for guests with specific medical or accessibility equipment needs?
Sample answer:
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Cultivate a welcoming and inclusive environment: Make an effort to understand the unique needs of guests with medical or accessibility equipment requirements. Show empathy and willingness to go the extra mile to ensure their stay is comfortable and enjoyable.
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Communication is key: Establish open communication with the guest to understand their specific needs and preferences. Listen attentively and ask thoughtful questions to gather relevant information.
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Proactive approach: Reach out to the guest before their arrival to offer assistance. Provide information about accessible amenities and facilities, available medical equipment, and any special services they may require.
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Room Selection: Assign a guest to a room that best suits their needs. Consider factors like room size, accessible features (e.g. wider doors, roll-in showers), proximity to medical facilities, and possible noise disturbances.
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Equipment Coordination: Collaborate with medical equipment providers to ensure equipment is delivered, set up, and removed on time. Make sure the guest is trained on how to use the equipment properly.
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Accessible Transportation: If the guest requires transportation, arrange for accessible vehicles or provide directions to accessible public transit options.
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Staff Training: Educate hotel staff about the i… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager