Sample interview questions: Describe a time when you had to handle a reservation request that required special arrangements or accommodations for guests with allergies or sensitivities. How did you ensure their safety?
Sample answer:
Handling a Reservation Request with Special Arrangements for Guests with Allergies or Sensitivities:
Scenario:
During my tenure as a Reservations Manager at the [Hotel Name], I encountered a reservation request that required specific accommodations for guests with severe food allergies and chemical sensitivities. The guests, a couple celebrating their anniversary, had a history of anaphylaxis and needed a completely allergen-free environment.
Actions Taken:
- Detailed Inquiry:
- I initiated a detailed conversation with the guests to understand the specifics of their allergies and sensitivities.
-
I asked about the severity of their reactions, the types of allergens they needed to avoid, and any cross-contamination concerns.
-
Consultation with Hotel Departments:
- I consulted with the hotel’s Executive Chef, Housekeeping Manager, and Engineering team to discuss the necessary arrangements.
-
We collaborated to create a comprehensive plan that would address the guests’ specific needs.
-
Dedicated Room Preparation:
- We assigned the guests a hypoallergenic room that had been thoroughly cleaned and sanitized.
- We removed all potential allergens from the room, including scented candles, air fresheners, and feather pillows.
-
We installed air purifiers and provided special linens and bedding made from hypoallergenic materials.
-
Specialized Menu Creation:
- The Executive Chef designed a customized menu that excluded all the allergens identified by the guests.
- We prepared meals using fresh, unprocessed ingredients and avoided cross-contamination during cooking and preparation.
-
We provided detailed allergen information for each dis… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager