Sample interview questions: Describe a time when you had to handle a reservation request that required special arrangements or accommodations for guests with disabilities. How did you ensure their needs were met?
Sample answer:
In my role as Reservations Manager, I have encountered several instances where guests with disabilities have requested special accommodations. In each case, I have prioritized their comfort and accessibility to ensure a seamless and enjoyable stay.
One memorable experience involved a guest who used a wheelchair. Upon receiving their reservation request, I immediately consulted with our facilities team to make arrangements for a wheelchair-accessible room. The room was equipped with wider doorways, roll-in showers, and grab bars for added safety.
To further cater to their needs, I collaborated with our housekeeping staff to provide a raised toilet seat, a bedside commode, and a shower chair. I a… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager