Sample interview questions: Describe a time when you had to handle a reservation request that required special arrangements or accommodations for guests with specific dietary restrictions or preferences. How did you ensure their satisfaction?
Sample answer:
One instance that comes to mind is when I received a reservation request from a guest who had specific dietary restrictions due to severe allergies. The guest had informed us about their allergies in advance and requested special arrangements to ensure their safety and enjoyment during their stay.
To ensure the guest’s satisfaction, I immediately contacted our food and beverage team to discuss the situation and create a plan. We reviewed the guest’s dietary restrictions in detail and researched alternative options to accommodate their needs. We also communicated with our kitchen staff to ensure they were fully aware of the guest’s dietary requirements and could prepare meals accordingly.
In order to provide the guest with a seamless experience, we decided to assign a dedicated staff member to oversee their dining experience throughout their stay. This staff member was responsible for liaising with the guest, discussing their preferences, and relaying all necessary information to the kitchen staff.
To guarantee the guest’s safety, we implemented strict protocols in the kitchen to prevent cross-contamination. We ensured that all utensils, cookware, and surfaces were thoroughly cleaned and separate from any potential allergens. Our kitchen staff received specialized training on handling food allergies, cross-contact prevention, and emergency procedures.
During the guest’s stay, we regularly checked in with them to ensure their satisfaction and address any concerns or additional requests they might have had. We went above and beyond to pr… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager