Sample interview questions: Describe your experience with managing reservations for guests attending gaming or esports events.
Sample answer:
In my previous role as Reservations Manager at [Hotel Name], I had the opportunity to manage reservations for numerous guests attending gaming and esports events.
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Collaboration with Event Organizers: I worked closely with event organizers to understand their accommodation needs, including the number of rooms, bedding configurations, and special requests. This collaboration ensured that our hotel could provide tailored solutions to cater to the specific requirements of each event.
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Flexible Reservation Management: I implemented flexible cancellation policies and extended check-in/check-out hours to accommodate the unpredictable schedules of attendees. I also created dedicated reservation codes for each event, allowing attendees to book rooms easily while ensuring proper tracking.
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Special Room Packages: I developed custom room packages that included amenities such as late-night room service, high-speed internet, and gaming consoles. These packages enhanced the guest experience and generated additional revenue for the hotel.
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Group Management: I managed large groups of attendees by coo… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager