Sample interview questions: How would you handle a situation where a passenger is requesting assistance with their flight connections during a major natural disaster affecting multiple airports?
Sample answer:
During a Major Natural Disaster:
- Communicate with the passenger empathetically: Acknowledge the challenging circumstances and express concern for their well-being.
- Stay informed: Monitor official announcements, weather updates, and airline advisories to provide accurate information.
- Check flight status and availability: Explore alternative flight options and connections, considering the availability and disruptions at other airports.
- Inform the passenger of available assistance: Explain any assistance programs offered by the airline, such as rebooking fees waivers or accommodation arrangements.
- Provide clear instructions: Guide the passenger on how to contact the a… Read full answer