Sample interview questions: Can you provide an example of a time when you successfully handled a crisis or unexpected event in a hotel?
Sample answer:
During a peak season, our hotel experienced a sudden surge in occupancy due to an unforeseen convention in the city. Despite having anticipated high demand, we found ourselves facing a room shortage.
To address the crisis, I swiftly implemented the following measures:
- Communicated the situation transparently: I immediately informed all departments and guests of the unexpected influx and our efforts to accommodate them.
- Reassigned staff: I temporarily reassigned front desk and housekeeping personnel to assist with overflow tasks, such as greeting and checking in guests.
- Upgraded and downsized rooms: I offered complimentary upgrades to guests… Read full answer