How would you go about ensuring that the resort’s facilities are accessible and inclusive for guests with disabilities?

Sample interview questions: How would you go about ensuring that the resort’s facilities are accessible and inclusive for guests with disabilities?

Sample answer:

Ensuring Accessibility and Inclusivity for Guests with Disabilities

  1. Conduct an Accessibility Audit: Commission a comprehensive audit to identify any physical or operational barriers that may hinder accessibility.

  2. Establish Accessibility Standards: Develop and implement clear standards outlining specific accessibility requirements for all areas of the resort, including guest rooms, common spaces, dining facilities, and amenities.

  3. Train Staff on Inclusion: Provide sensitivity and inclusion training to all staff members, empowering them to provide exceptional service to guests with disabilities.

  4. Improve Physical Accessibility:

  5. Ensure accessible pathways, ramps, and elevators throughout the resort.
  6. Widen doorways and corridors to accommodate mobility devices.
  7. Install grab bars and accessible shower stalls in restrooms.

  8. Provide Assistive Technology:

  9. Offer assistive listening devices, closed captioning, and visua… Read full answer

    Source: https://hireabo.com/job/11_1_16/Resort%20Manager

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