Sample interview questions: How would you go about ensuring that the resort’s facilities are accessible and inclusive for guests with disabilities?
Sample answer:
Ensuring Accessibility and Inclusivity for Guests with Disabilities
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Conduct an Accessibility Audit: Commission a comprehensive audit to identify any physical or operational barriers that may hinder accessibility.
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Establish Accessibility Standards: Develop and implement clear standards outlining specific accessibility requirements for all areas of the resort, including guest rooms, common spaces, dining facilities, and amenities.
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Train Staff on Inclusion: Provide sensitivity and inclusion training to all staff members, empowering them to provide exceptional service to guests with disabilities.
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Improve Physical Accessibility:
- Ensure accessible pathways, ramps, and elevators throughout the resort.
- Widen doorways and corridors to accommodate mobility devices.
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Install grab bars and accessible shower stalls in restrooms.
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Provide Assistive Technology:
- Offer assistive listening devices, closed captioning, and visua… Read full answer