Sample interview questions: Can you describe your approach to managing guest feedback and online reviews?
Sample answer:
My approach to managing guest feedback and online reviews is focused on three key pillars:
1. Proactive Listening and Analysis:
- Regularly monitor all guest feedback channels, including online reviews, guest surveys, and in-person interactions.
- Use sentiment analysis tools and manual review to identify key themes and pain points.
- Track feedback trends and patterns to identify areas for improvement and anticipate potential issues.
2. Transparent Communication and Response:
- Respond promptly and professionally to all reviews, both positive and negative, within a predefined timeframe.
- Acknowledge and validate guest concerns or compliments.
- Provide specific solutions or follow-up steps to address any issues raised.
- Use personalized language and empathize with guest perspectives.
3. Action-Oriented Improvement Plan:
- Analyze feedback and ide… Read full answer
Source: https://hireabo.com/job/11_0_17/Hotel%20Administrator