Sample interview questions: Can you describe your approach to managing hotel reservations during periods of high occupancy?
Sample answer:
-
Utilize Reservation Forecasting: Analyze historical data to predict occupancy patterns and adjust inventory accordingly.
-
Implement Yield Management Strategies: Optimize room rates and availability based on demand and market conditions to maximize revenue.
-
Centralize Reservation Systems: Use a single, integrated system to manage reservations across all channels, ensuring accurate and efficient processing.
-
Empower Front Desk Staff: Train and authorize front desk staff to handle reservation requests, modifications, and cancellations effectively.
-
Offer Online Booking and Self-Service Options: Provide guests with the convenience of booking and managing their reservations online, reducing the burden on staff.
-
Manage Overbookings Proactively: Develop a contingency plan for handling overbooked situ… Read full answer
Source: https://hireabo.com/job/11_0_17/Hotel%20Administrator