Sample interview questions: Can you provide an example of a time when you had to effectively manage a crisis or unexpected event that impacted the hotel’s revenue?
Sample answer:
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Crisis Management Example:
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During a major weather event, our hotel experienced a sudden surge in demand for rooms from guests seeking shelter.
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Actions Taken:
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Collaborated with the front desk team to prioritize reservations for stranded guests and ensure efficient check-in.
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Implemented a flexible cancellation policy to accommodate guests who were unable to travel due to the storm.
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Utilized social media platforms to communicate hotel updates and provide reassurance to guests.
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Results:
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Our hotel maintained a high occupancy rate despite the challenging circumstances.
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Received positive feedback from guests for our proactive communication and accommodating approach.
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Unexpected Event Management Example:
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A popular local event resulted in an unexpected influx of walk-in guests seeking accommodation.
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Actions Taken:
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Coordinated with housekeeping to prepare additional rooms q… Read full answer
Source: https://hireabo.com/job/11_0_19/Hotel%20Marketing%20Manager
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