Sample interview questions: How do you handle situations where a customer’s preferred flight is fully booked?
Sample answer:
Handling Fully Booked Flights:
-
Empathize: Acknowledge the customer’s disappointment and understand their preference. Express empathy and convey that you are genuinely invested in resolving the situation.
-
Explore Alternatives: Offer comparable flight options with different departure/arrival times or alternative airlines. Provide detailed comparisons highlighting the key differences to assist the customer’s decision-making.
-
Suggest Alternative Modes: If suitable, explore alternative modes of transportation such as trains or buses. Provide estimated travel times and costs to offer the customer a broader perspective.
-
Waitlist Option: If there are no immediate alternatives, offer the customer the option of being placed on a waitlist for the preferred flight. Explain the process and provide regular updates on the status of the waitlist.
-
Consider Upgrading: If it is feasible within the customer’s budget, suggest upgrading the ticket to a higher fare class with more availability. E… Read full answer