Sample interview questions: How do you handle situations where a customer’s travel insurance policy needs to be extended or renewed due to unforeseen circumstances during their trip?
Sample answer:
Handling Extension or Renewal of Travel Insurance Policies for Unforeseen Circumstances
As a Travel Insurance Agent, I proactively address situations where customers need to extend or renew their policies due to unforeseen circumstances during their trip. Here’s my approach:
1. Assess the Situation:
- Listen attentively to the customer’s circumstances, empathize with their situation, and gather details of their policy and travel plans.
- Determine the reasons for the extension or renewal request, such as medical emergencies, flight delays, or lost luggage.
2. Review the Policy:
- Check the policy’s terms and conditions to determine the coverage for unforeseen circumstances and the process for extending or renewing.
- Communicate any coverage limitations or exclusions to the customer.
3. Offer Options:
- Explain the options available to the customer, including premium adjustments and additional coverage.
- Discuss the potential financial implications and ensure the customer understands the costs associated with the extension or renewal.
4. Process the Extension or Renewal:
- Guide the customer through the process of extending or renewing their policy.
Source: https://hireabo.com/job/11_4_10/Travel%20Insurance%20Agent