How do you handle situations where a traveler’s flight is delayed or rescheduled by the airline, causing them to miss an important business meeting or event?

Sample interview questions: How do you handle situations where a traveler’s flight is delayed or rescheduled by the airline, causing them to miss an important business meeting or event?

Sample answer:

Handling Flight Delays and Reschedules

1. Immediate Communication: Promptly notify the affected traveler and their lead contact within the company.

2. Alternative Arrangements: Explore alternative flight options, including connecting flights, different airlines, or alternative destinations close to the original meeting location.

3. Negotiation with Airlines: Contact the airline to inquire about compensation or assistance, such as a refund or credit for the delayed flight.

4. Reconfirmations and Notice: Relay all revised travel arrangements to the traveler and update relevant parties, including meeting organizers and hotel reservations.

5. Ground Transportation: Arrange necessary ground transportation to and from the new departure or arrival locations.

6. Accommodation Assistance: Provide assistance in securing new hotel accommodations or extending existing reservations if necessary.

7. Meeting Coordination: Reach out to the meeting or event organizers to inform them of… Read full answer

   Source: https://hireabo.com/job/11_4_12/Corporate%20Travel%20Planner