Sample interview questions: How do you handle situations where guests request assistance with arranging or attending outdoor or adventure events?
Sample answer:
Handling Guest Requests for Outdoor or Adventure Events
- Consult with Concierge: Consult with the hotel’s concierge, who typically maintains relationships with local event providers and can recommend reputable companies.
- Research and Provide Options: Conduct thorough research to present guests with a range of suitable event options, including activities, locations, and prices.
- Coordinate Logistics: Facilitate bookings, transportation arrangements, and provide any necessary gear or equipment rentals.
- Provide Detailed Information: Give guests clear instructions on meeting points, departure times, and any required attire or safety precautions.
- Confirm Arrangements: Double-check all details with the event provider and follow up with guests to ensure their arrangements are confirmed.
- Offer Personalized Assistance: Personalize the experience by tailoring recommendations to guests’ interests and fitness levels.
- Provide Pre-Arrival Assistance: Inform guests of any necessary vaccinations, travel insurance, or other preparations.
Source: https://hireabo.com/job/11_0_7/Guest%20Services%20Manager