Sample interview questions: How do you handle situations where guests request specific room features or amenities for business trips or corporate stays?
Sample answer:
Handling Guest Requests for Specific Room Features or Amenities for Business Trips or Corporate Stays
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Active Listening and Clarification: Engage actively with guests to understand their specific requirements for room features and amenities. Repeat their requests to ensure comprehension.
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Room Availability Verification: Check room availability in real-time and inform guests of availability based on their preferences. If the requested room type is unavailable, offer suitable alternatives.
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Advanced Notice Appreciation: Emphasize the importance of advance notice to secure specific room features or amenities, especially during peak seasons or special events.
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Priority System Establishment: Prioritize requests based on loyalty status, corporate relationships, or special needs. Ensure fair and consistent treatment of all guests.
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Note on Guest Preferences: Maintain a guest pr… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager