Sample interview questions: How do you handle last-minute changes or requests from clients?
Sample answer:
Handling Last-Minute Changes or Requests from Clients
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Acknowledge and Validate: Promptly acknowledge the request, demonstrating understanding and empathy. Reassure the client that their concerns are being taken seriously.
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Explore Options: Thoroughly discuss the implications of the request with the client, exploring alternative solutions that meet their needs while adhering to hotel policies.
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Communicate Effectively: Maintain clear and concise communication throughout the process, keeping the client informed of progress and any necessary adjustments.
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Negotiate and Compromise: Be willing to negotiate and compromise where possible, finding a balance between client satisfaction and operational feasibility.
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Adapt and Execute: Swiftly adapt to the changes and execute the revised plans seamles… Read full answer