How do you handle situations where a guest has a special request or unique accommodation needs?

Sample interview questions: How do you handle situations where a guest has a special request or unique accommodation needs?

Sample answer:

Handling Special Requests and Unique Accommodation Needs

  • Acknowledge and validate the request: Express empathy and understanding, assuring the guest that their needs will be taken seriously.
  • Gather detailed information: Ask specific questions to fully comprehend the request, including any medical conditions, dietary restrictions, or accessibility requirements.
  • Explore available options: Consult with housekeeping, maintenance, and any other relevant departments to determine if the hotel can accommodate the request.
  • Propose a solution: If the request is feasible, offer a solution that meets the guest’s needs. If not, explain the limitations and suggest alternative arrangements.
  • Communicate clearly: Inform the guest of the plan, ensuring they are fully aware of the accommodations and any associated costs.
  • Follow up promptly: Regularly check in with the guest to ensure their needs are being met and make any necessary adjustments.
  • Document the requ… Read full answer

    Source: https://hireabo.com/job/11_0_0/Hotel%20Manager

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