Sample interview questions: How do you handle special requests or accommodations for guests with allergies or dietary restrictions?
Sample answer:
Handling Special Requests and Accommodations for Guests with Allergies or Dietary Restrictions
- Establish clear communication processes: Work closely with the banquet team to ensure guest requests are promptly and accurately communicated to the kitchen.
- Maintain a comprehensive allergen and dietary restriction database: Regularly update and refer to a detailed inventory of potential allergens and dietary limitations.
- Conduct thorough menu reviews: Collaborate with clients and dietary staff to identify potential allergens and cross-contamination risks in the proposed menu.
- Offer substitutes and alternatives: Provide guests with a range of menu options that meet their specific dietary needs, ensuring they enjoy a satisfying dining experience.
- Prepare meals in a designated allergen-free area: Establish separate cooking and preparation spaces to minimize cross-contamination risks.
- Train staff on allergen awareness: Educate front-of-house and kitchen staff on allergen identification, handling, and communication protocols.
- Implement strict cleaning and sanitation procedures: Regularly sanitize equipment, utensils, and work surfaces to prevent any resid… Read full answer