Sample interview questions: How do you handle situations where clients need to make changes to their travel plans due to flight cancellations or delays?
Sample answer:
- Remain Calm and Understanding: Acknowledge the client’s frustration and apologize for the inconvenience. Assure them that you’ll do everything possible to rectify the situation.
- Assess the Situation: Gather all relevant information, including the new flight schedule, alternate routes, and available accommodation options.
- Communicate Clearly: Explain the situation to the client and provide them with clear and concise information about their options. Be transparent about any additional costs or fees that may apply.
- Offer Alternative Options: Present the client with alternative flight arrangements, including earlier or later flights, different airlines, or alternative routes. Provide them with information about available accommodation options if their trip has been significantly delayed.
- Be Flexible and Creative: Explore all possible solutions, even if they involve unconventional methods or creative thinking. Be willing to go the extra mile to accommodate the client’s needs.
- Prioritize Client Satisfaction: Always remember that the … Read full answer