Sample interview questions: How do you handle situations where housekeeping staff may need to accommodate guest requests for early check-in or late check-out?
Sample answer:
- Communicate Effectively: Establish open communication between the front desk, housekeeping, and guests to effectively manage early check-in and late check-out requests.
- Prioritize Guest Satisfaction: Recognize that accommodating guest requests can enhance their overall experience, leading to positive feedback and potential repeat business.
- Review Policies and Procedures: Ensure that housekeeping staff is familiar with the hotel’s policies and procedures regarding early check-in and late check-out, including any potential fees or charges.
- Assess Room Availability: Verify the availability of guest rooms to accommodate early arrivals or late departures. Coordinate with the … Read full answer
Source: https://hireabo.com/job/11_0_3/Housekeeping%20Manager