Sample interview questions: Can you discuss a time when you had to deal with a difficult adventure travel customer, and how you resolved the situation?
Sample answer:
Dealing with a Difficult Adventure Travel Customer
In my role as an Adventure Travel Specialist, I encountered a challenging customer during the planning phase of an extended hiking expedition. The client, a highly experienced trekker, had a meticulous itinerary and specific expectations that were constantly evolving.
Initially, I maintained a patient and responsive approach, accommodating as many requests as possible within the constraints of the expedition. However, as the deadline for the trip approached, the client’s demands became increasingly unreasonable, including requests for additional services not included in the original booking.
To resolve the situation, I employed the following strategies:
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Active Listening: I took the time to thoroughly understand the client’s concerns and frustrations, validating their perspective and acknowledging their desires.
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Honesty and Transparency: I explained the practical limitations and safety considerations that prevented me from fulfilling all their requests. I provided clear and detailed justifications for my decisions.
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Creative Problem-… Read full answer
Source: https://hireabo.com/job/11_4_11/Adventure%20Travel%20Specialist