Sample interview questions: Describe a time when you had to handle a reservation request that required coordination with wedding planners or event designers. How did you ensure a seamless experience?
Sample answer:
During the planning of a grand wedding ceremony, I received a complex reservation request that demanded meticulous coordination with wedding planners and event designers. The couple desired an exquisite ballroom reception following the ceremony, with specific seating arrangements, elaborate floral décor, and a customized menu.
To guarantee a seamless experience, I initiated an immediate meeting with the couple and their wedding planners. We meticulously reviewed the reservation details, ensuring we fully grasped their vision. I then shared the hotel’s capabilities and offered suggestions to enhance their plans, including preferred vendors and logistical recommendations.
Leveraging my relationships with local vendors, I promptly contacted the top-rated wedding designers in the area. After discussing the couple’s aesthetic preferences, I secured the services of the most suitable vendor who could bring their floral dreams to life. I closely monitored the vendor’s progress, ensuring timely delivery and setup on the wedding day.<... Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager