Sample interview questions: Can you provide an example of a time when you successfully implemented a new revenue-generating service or amenity in a hotel?
Sample answer:
During my tenure as General Manager at the Grand Excelsior Hotel, I spearheaded the implementation of a premium spa and fitness center, generating significant revenue growth and enhancing guest satisfaction.
Market Research and Concept Development:
- Conducted thorough market research to identify a gap in the local luxury hotel market for high-end wellness amenities.
- Collaborated with industry experts to develop a comprehensive spa and fitness concept that met the evolving needs of discerning travelers.
Design and Construction:
- Oversaw the design and construction of a state-of-the-art spa and fitness center, featuring opulent treatment rooms, a dedicated fitness area, and luxury amenities.
- Selected experienced and renowned spa therapists and fitness professionals to ensure exceptional service delivery.
Marketing and Promotion:
- Launched an aggressive marketing campaign through various channels, including social media, print advertising, and partnerships with travel agents.
- Created tai… Read full answer