Sample interview questions: How do you handle customer complaints or dissatisfaction during a sightseeing tour?
Sample answer:
Effective Handling of Customer Complaints or Dissatisfaction
- Acknowledge and Apologize:
- Promptly acknowledge the complaint and express regret for the dissatisfaction, even if you don’t agree with the issue.
- Listen Actively:
- Pay undivided attention to the customer’s concerns, allowing them to fully express their perspective.
- Empathize and Validate:
- Show empathy for the customer’s feelings and validate their concerns, even if you can’t immediately provide a solution.
- Gather Information:
- Ask clarifying questions to understand the specific issue and gather as much information as possible.
- Offer Solutions or Compensations:
- Explore a range of potential solutions or compensations, taking into account the severity of the complaint and company policies.
- Communicate Clearly:
- Explain the proposed solutions or compensations clearly and concisely, ensuring the customer understands their options.
- Document the Interaction:
- Record the details of t… Read full answer
Source: https://hireabo.com/job/11_1_6/Sightseeing%20Tour%20Manager